1. Why can't I see the strip in my email?
2. I signed up for the daily strip email and either a) I was getting it and now it stopped, or b) I never received it at all?
3. Can I temporarily stop receiving my comics by e-mail?

Q: Why can't I see the strip in my email?

A: This question has three possible answers:

2. In order to see the comics in our emails, you need to be using an email system that works with HTML mail. Some of the email clients that display our daily strip emails correctly are:
-Outlook 98 and greater on Windows
-Outlook Express on Windows
-AOL on Mac OSX
-Mail in OSX
-Eudora 5.2 in Windows

3. If you're receiving emails with missing graphics and/or incorrect formatting, it's because your email client doesn't work with HTML mail. Some of the email clients that are incompatible with HTML mail are:
-AOL for Mac other than OSX (won't display HTML mail)
-AOL on NT (won't display HTML mail)
-AOL 7 on Windows (graphics won't load)
-Eudora on Mac (formatting is incorrect)
-Lotus Mail (formatting is incorrect)

A: First, add dailystrip@emails.muttscomics.com to your list of addresses. Second, make sure you have opted to receive the daily strip email. Do this by logging into your account under My Mutts and going to "Email Preferences." Make sure the box that says "Daily Strip" is checked. If it is, if you have a junk/spam folder, check in there for the email. If not, we suggest checking with your Internet Service Provider and/or technical support. Many sites block our mail because they misidentify us as spam. They should be able to provide you with assistance. In the meantime, we'll keep sending your strip to you every day!

For AOL subscribers, we have received the following tips:

1. Add muttscomics.com (or more specifically, dailystrip@emails.muttscomics.com) to your address book so AOL recognizes the email as "allowed."

2. Or, click on Stop Unwanted Emails; in the next screen click on Custom Word List; from there click on Mail and Spam Controls; then check the box Allow Mail from All Senders.

If the issue is still not resolved after communicating with your service provider, please contact us at webmaster@muttscomics.com.

A: Yes. While signed-in to your account go to My Mutts Page, go to "Email Preferences," and uncheck the box that says "Daily Strip." You can also check or uncheck "News Alerts" and "Special Offers." Your account will still remain active. To restart your emails and daily strip, just go back to My Mutts page and check the box again.